Tools

Category
Purpose
Empathy Mapping

Gain deeper insight into a specific experience someone is going through

Problem Statements

Understand problems in a people-centered way before generating solutions

Pre-Mortem

Identify ways to troubleshoot project roadblocks and failures before they happen

Lateral Inspiration

Spark fresh new thinking by looking to related organizations and industries for inspiration

Mentoring
Journey Storming

Generate tangible, inspiring ideas using a Journey Map

Rapid Experimentation

Transition ideas from abstract concepts to actionable next steps and start to learn about their viability in the real world

Laddering

Clarify the scope of the problem prior to taking generative leaps

Journey Map

Dynamically visualize a user’s experience to understand their needs and pain points

2x2 Prioritization Matrix

Evaluate and prioritize ideas - so that you can make decisions as a team

Conducting a Brainstorm

Create a productive and prosperous brainstorming environment

Think, Pair, Share

Avoid groupthink by creating a structured open dialogue in linear stages of solo, paired and group discussions

Storyboarding

Visually convey a vision for an ideal experience or solution

What, So What, Now What?

Create structured, coordinated next steps following exposure to new information or ideas

Project Stakeholder Mapping

Identify who your project stakeholders are and the right time to involve them for project success

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